Frequently Asked Questions
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Q: Q. Can goods be refunded if I don’t like it?
A: For,
hygiene reason we can not refund goods that has been opened.
Q: Q. Can Goods be refunded if I have an allergic reaction?
A: It can be refunded/Exchanged with
supporting doctor letter, but without postage charges.
Q: Q. Can damaged goods be refunded?
A: If you receive damaged goods we must be notified within 3 working days of you receiving them, and we will either refund / replace it.
Q: Q. If order wrong goods, Can this be refunded?
A: Goods will only be refunded if it is in saleable condition, without the postage charges.
Q: Q. Can Goods be refunded if I have an allergic
reaction?
A: It can be refunded/Exchanged with
supporting doctor letter,but without postage charges.
Q: Q. How do we know that the products we have bought
suited our skin?
A: We would recommended that you first
try products on the wrist before apply on your face to test if you
have any reaction
Q: Q. Should I still be using these products if it is
itching or having a breakout?
A: If you are experiencing
itchiness,soreness or any discomfort,it should be discontinue using
the products.
Q: Q. What if I have a break out of spots using facial
musk?
A:
Because it is cleansing and detoxify your
skin, break out do happened, discontinue using product if symptom
persist more then 2 weeks and get advice from your
doctors.
Q: Q. Are your products tested on Animal?
A: Our Manufactures do not test their products on animal.
Q: Q. What is Parabens?
A: Parabens is a form of preservative used for
their fungicidal purposes in most of skincare products and other
cosmetic.
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Have you found the answers you're looking for?
If not, you can try contacting us via either emailing us
or call simply call: 0800 800 900 100
Other than that, We cannot help any further. Sorry!
Thank you for your visit
